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Online Shop Moderation
The client offers online dating services for older romantic hopefuls. Their services aim to highlight the convenience and safety of their target users, especially since the threat of the pandemic is still ongoing.
About the client
The client is a young and passionate entrepreneur based in Melbourne. Prior to being a full-time business owner, the client worked with a team of virtual assistants and freelancers. Their most recent venture, which is the eCommerce site for office supplies and computer accessories takes inspiration from their freelancing gigs.
Client’s request
01
24/7 monitoring of user-generated content on the website.
02
Keep a close eye on customer feedback on the client’s website and products post-purchasing.
03
Ensure that the listings for each product contain high-definition images, along with clear and concise descriptions.
Chekkee Solutions:
In response to the client’s request, Chekkee prepared the following lineup of content moderation services:
- Text moderation services that cover user comments, feedback, and direct messages.
- Image moderation to guarantee consistently high-quality product images across all of the eCommerce site’s pages.
- Remote-based moderators and automated content and profanity filters to make 24/7 content check and UGC review possible.
Result:
Inappropriate user content and misleading information about the products were effectively minimized. The client was able to enhance their online branding strategies and attract more new customers to purchase from them.
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