Chekkee

Social Media Website Moderation

Vegan Meal Delivery Services

The client specializes in preparing vegetarian snacks and meals for customers with specific dietary restrictions and nutritional requirements due to underlying health conditions.

About the client

The client is a locally based caterer in Queensland that focuses on preparing healthy, vegetarian meals for customers with underlying health conditions and dietary restrictions. Aside from providing scrumptious meals, the client is also dedicated to helping customers experience high-quality food without having to spend an extravagant amount of money.

Client’s request

01

The client wants to eliminate spam content spread by fake user profiles on the comment section of their ads and social media posts.

02

They want to address the growing follower engagement and hype on their page.

03

Competitors are forging negative reviews on the review section of their page as an attempt to steal their existing customers.

Chekkee Solutions:

The Chekkee team proposed the following solutions to help resolve the client’s business challenges:

  1. Automated filters to instantly detect and eliminate spam content across the client’s social media page.
  2. Outsourced human moderators to enable 24/7 monitoring of what followers post on the client’s page. Chekkee’s moderators also assist in boosting customer engagement by responding to their comments, queries, and direct messages.
  3. Human and AI moderation join forces to detect repetitive patterns in fake reviews and verify the accounts posting bogus feedback.

Result:

Over the course of 2 weeks, the client experienced a massively positive change in follower engagement on their social media page. They also began receiving more calls and messages from both interested business partners and potential new customers.

More Projects

Vegan Meal Delivery Services

The client is a locally based caterer in Queensland that focuses on preparing healthy, vegetarian meals for customers with underlying health conditions and dietary restrictions. Aside from providing scrumptious meals, the client is also dedicated to helping customers experience high-quality food without having to spend an extravagant amount of money.

Event Photography Services

The client has been in the business for over 10 years. They have earned countless recommendations from past customers, and have gradually transitioned towards marketing their services online. Of course, while it merited them more customers, it also led to more challenges, including preserving the credibility of their services.

Commerce Website for Office Supplies & Computer Accessories

The client is a young and passionate entrepreneur based in Melbourne. Prior to being a full-time business owner, the client worked with a team of virtual assistants and freelancers. Their most recent venture, which is the eCommerce site for office supplies and computer accessories takes inspiration from their freelancing gigs.