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Social Media Website Moderation
The client specializes in preparing vegetarian snacks and meals for customers with specific dietary restrictions and nutritional requirements due to underlying health conditions.
About the client
The client is a locally based caterer in Queensland that focuses on preparing healthy, vegetarian meals for customers with underlying health conditions and dietary restrictions. Aside from providing scrumptious meals, the client is also dedicated to helping customers experience high-quality food without having to spend an extravagant amount of money.
Client’s request
01
The client wants to eliminate spam content spread by fake user profiles on the comment section of their ads and social media posts.
02
They want to address the growing follower engagement and hype on their page.
03
Competitors are forging negative reviews on the review section of their page as an attempt to steal their existing customers.
Chekkee Solutions:
The Chekkee team proposed the following solutions to help resolve the client’s business challenges:
- Automated filters to instantly detect and eliminate spam content across the client’s social media page.
- Outsourced human moderators to enable 24/7 monitoring of what followers post on the client’s page. Chekkee’s moderators also assist in boosting customer engagement by responding to their comments, queries, and direct messages.
- Human and AI moderation join forces to detect repetitive patterns in fake reviews and verify the accounts posting bogus feedback.
Result:
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