The Chekkee team proposed the following solutions to help resolve the client’s business challenges:
1. Automated filters to instantly detect and eliminate spam content across the client’s social media page.
2. Outsourced human moderators to enable 24/7 monitoring of what followers post on the client’s page. Chekkee’s moderators also assist in boosting customer engagement by responding to their comments, queries, and direct messages.
3. Human and AI moderation join forces to detect repetitive patterns in fake reviews and verify the accounts posting bogus feedback.
Over the course of 2 weeks, the client experienced a massively positive change in follower engagement on their social media page. They also began receiving more calls and messages from both interested business partners and potential new customers.