The ability to broadcast live on YouTube has become an efficient method for influencers, personalities, and marketers alike to deepen their connection with their existing subscribers and potentially convert additional individuals to join their fan base.
With over 1.7 billion monthly visitors, YouTube now tends to be populated with people each with a variety of objectives, such as binge-watching videos from their favorite vloggers, viewing the newest film trailers, uploading a vlog, or simply scrolling through the comment section to troll other users.
Also, while they are not yet attuned to allow viewers to send audio messages, live stream discussions can be quite loud. Conversations tend to progress quickly, which makes it tough to keep up. As such, live stream broadcasts tend to become susceptible to troll attacks.
In that sense, before pressing the ‘go live’ button, it is important to protect your content as well as your subscribers by understanding how to moderate a YouTube live stream so you can cultivate an environment where you can interact and maintain a long-lasting relationship with your viewers. If you are not well-versed in the moderation field, employing YouTube live stream moderators is key to making this possible.
A YouTube live chat moderator is someone who monitors all activities during a live broadcast. They serve as marshals who ban the use of profanity or insulting and derogatory remarks against other viewers or the uploader. With a YouTube live chat moderation system in place, content creators guarantee that each piece of discussion casts a positive light on the company or uploader and ensures that all viewers are kept engaged throughout the duration of the broadcast.
Just like live stream chat, moderating the comment section is vital if you want to protect your image integrity as well as your followers against malicious users. Assigning someone to monitor user activities in the comment section enables you to get rid of toxic users from damaging your well-preserved credibility and maintain a positive image from the perspective of your followers.
How to moderate comments on YouTube?
There are several ways you can do this. Let’s explore them one by one.
This is one of the most effective ways to moderate comments on your YouTube comment section. Click the three-dot icon on the right side of that particular comment.
It should show or reveal four options: Pin, Remove, Report Spam or Abuse, and Hide user from channel.
On the other hand, navigating to the Creator Studio makes it easier for you to moderate comments as it displays all the comments section first.
Disabling comments is perhaps the simplest approach. When you disable your comment section, users are prohibited from posting in the section. In most cases, it is preferable to leave your comment section open and moderate inappropriate comments as they are posted. Comments also help boost engagement on your videos and pique the interest of new viewers.
While it limits your ability to communicate with customers, it is an excellent strategy to protect your brand from any possible threats posed by internet trolls. Even more so if you are a new brand in the market. Disable comments entirely by navigating to the Creator Studio.
What else should your moderation team keep a close eye on?
Moderating content is definitely difficult and time-consuming, but it is also a vital component to secure your online presence against individuals who try to ruin your well-preserved credibility. See to it that you are moderating and filtering comments containing phrases or words that are in violation of both your channel and the video sharing platform’s guidelines.
People have their own distinct standpoints on particular topics, thus it is merely impractical to eliminate all the negative or not-so-good comments disagreeing with the perspective of your business. Moderation is not just about blocking users, deleting posts, or issuing a warning on content that goes against community standards. It should be reasonable and it should value transparency.
Moderate comments when:
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Aside from YouTube, other video sharing platforms and services will also benefit from a chat and comment section that is free of scams and spam comments.
Hire a content moderation partner to help you combat trolls. Chekkee is a pioneer in providing a pool of knowledgeable live stream moderators. Powered by Live Online Operator Platform (LOOP), our moderation services combine the advantages of artificial intelligence and human abilities to keep your platform’s live chat and comment area safe and conducive to positive and secure interactions. Protect your online reputation and obtain optimum UGC protection.